Refund policy

Refund Policy

Last updated: November 3, 2026

At Rosemora, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines your rights and obligations with respect to returns, refunds, and exchanges in accordance with international consumer protection standards.

1. 30-Day Money-Back Guarantee

We want you to love your results. If you're not happy with your Rosemora order for any reason, you can request a refund within 30 days of delivery — even if you've already tried the product. To be eligible, your request must include a valid proof of purchase such as an order number or receipt.

Exceptions that are not eligible for return or refund include the following:

  • Gift cards.
  • Free gifts and bonus items included with your order.
  • Final sale or clearance items as marked.

2. How to Initiate a Return or Refund

To begin a return or refund request, contact our support team at:

Email: support@rosemora.com

Please include your order number and the reason for your request. If a return is needed, we will email you the return address once you have contacted us.

Please wait for confirmation and instructions before sending any item back. Items sent back without authorization may not be eligible for a refund.

3. Refunds

Once your request is approved (and your return is received, if one was needed), we will notify you via email and issue a refund to your original method of payment within 5 to 10 business days, depending on your bank or payment provider.

Refunds are issued for the product cost only, unless the item was defective, damaged, or sent in error. Original shipping costs are non-refundable.

4. Exchanges

We replace items only if they are defective, damaged upon arrival, or incorrect. To request an exchange, contact us at support@rosemora.com with a description and photo of the issue within 7 days of receiving your order.

5. Late or Missing Refunds

If you have not received your refund yet, please do the following:

  • Check your payment account or bank statement again.
  • Contact your credit card provider or payment service, as processing times may vary.
  • If after 10 business days you still have not received your refund, contact us for further assistance.

6. International Orders

Customers outside the United States are responsible for any return shipping costs unless the item is defective or incorrect. Duties, customs fees, and import taxes are non-refundable.

If a package is undeliverable and returned to us due to refusal or incorrect address, a restocking fee may apply. Shipping costs from the original order will not be refunded.

7. Disputes and Chargebacks

Before filing a chargeback or payment dispute, please contact our support team to allow us to resolve the issue directly. We are committed to resolving all concerns in compliance with PayPal, Stripe, Klarna, and Shopify Payments policies.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with the updated effective date above.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: support@rosemora.com

By placing an order on our website, you agree to the terms outlined in this Refund Policy.